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To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
Summary
This bill requires the Secretary of Veterans Affairs to implement automated callback systems for VA customer service telephone lines within one year of enactment. The automated system must inform callers of anticipated wait times and automatically offer callbacks to any caller facing a wait of more than 10 minutes. The Secretary must also issue guidance to reduce the average wait time for all VA customer service calls to no more than 10 minutes. The requirements apply to all VA customer service lines except the veterans' toll-free hotline and emergency department phone lines.
AI-generated plain-language summary of the bill text — neutral, and may be imperfect. See the full text below for the exact wording.
Sponsor (1)
- Rep. Calvert, Ken [R-CA-41] (R-CA)
8 cosponsors
- Del. King-Hinds, Kimberlyn [R-MP-At Large] (R-MP)
- Rep. Barrett, Tom [R-MI-7] (R-MI)
- Rep. Ciscomani, Juan [R-AZ-6] (R-AZ)
- Rep. Harder, Josh [D-CA-9] (D-CA)
- Rep. Riley, Josh [D-NY-19] (D-NY)
- Rep. Van Orden, Derrick [R-WI-3] (R-WI)
- Rep. Vindman, Eugene Simon [D-VA-7] (D-VA)
- Rep. Webster, Daniel [R-FL-11] (R-FL)
Money behind the sponsor
Top reported contributors to Ken Calvert’s campaign committee (2024 cycle) — who funds the bill’s sponsor, not a claim about this bill. Data from FEC.
- NULL $84,517
- LOCKHEED MARTIN $48,500
- L3 HARRIS TECHNOLOGIES $34,000
- GENERAL DYNAMICS $27,100
- INNOVATIVE FEDERAL STRATEGIES $26,400
Organizations whose employees gave the most — itemized individual contributions grouped by the donor’s reported employer (FEC Schedule A). Full finance for Ken Calvert → · Outside spending →
Actions (3)
- Nov 17, 2025 Referred to the Subcommittee on Economic Opportunity. · house
- Nov 10, 2025 Referred to the House Committee on Veterans' Affairs. · house
- Nov 10, 2025 Introduced in House
More bills on these subjects (8)
Other bills that carry the most legislative subjects in common with this one (topical discovery — distinct from the procedural related bills above).
Similar bills (6)
Bills with similar text or summary — includes reintroductions across Congresses. Ranked by semantic similarity of the bill text (computed locally); a neutral discovery aid, not a claim the bills are duplicates.
Text versions (1)
Bills are re-published as they move (Introduced → Reported → Engrossed → Enrolled …). Each stage below is a separate text; pick two to see what changed. Data from Congress.gov.
Full text
IN THE HOUSE OF REPRESENTATIVES
November 10, 2025
Mr. Calvert (for himself, Mr. Van Orden, Mr. Barrett, Mr. Ciscomani, Mr. Webster of Florida, and Ms. King-Hinds) introduced the following bill; which was referred to the Committee on Veterans’ Affairs
A BILL
To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled,
SECTION 1. SHORT TITLE.
This Act may be cited as the “Stuck On Hold Act”.
SEC. 2. IMPROVEMENTS REGARDING WAIT TIMES FOR CALLERS TO CERTAIN SERVICE TELEPHONE LINES OF THE DEPARTMENT OF VETERANS AFFAIRS.
(a) Automated System.—Not later than one year after the date of the enactment of this Act, the Secretary of Veterans Affairs shall implement, for each covered line, an automated system that—
(1) informs any caller to a covered line about the anticipated wait time, if any; and
(2) automatically offers a callback to any such caller with an anticipated wait time of more than 10 minutes.
(b) Guidance Regarding Caller Wait Times.—The Secretary shall issue such guidance the Secretary determines necessary to reduce the average wait time of a caller to a covered line to not more than 10 minutes.
(c) Covered Line Defined.—In this section, the term “covered line” means a customer service telephone line of the Department of Veterans Affairs. Such term does not include—
(1) the toll-free hotline for veterans provided by the Secretary under section 1720F(h) of title 38, United States Code; or
(2) a phone line for the emergency department of a health care facility of the Department. <all>
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