S 9697 NY

Relates to customer service access

NY · session 2025-2026 · Senate · bill

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Introduced Apr 2, 2026

Latest action (Apr 2, 2026) REFERRED TO CONSUMER PROTECTION

Summary

Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.

Sponsor (1)

Cordell Cleare Democratic · primary

Action history (1)

Apr 2, 2026 REFERRED TO CONSUMER PROTECTION · upper

Text versions (2)

The published texts of this bill as it moves through the legislature. Each links to the official document on the state legislature site. Data from OpenStates.

S9697 · HTML
S9697 · PDF

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