S 1121 NY
Relates to requiring state agencies to offer an option to speak to a live agency representative
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Summary
This bill requires all New York state agencies, departments, and commissions to provide an option for the public to speak with a live representative when calling designated agency phone numbers. Any automated phone system used by state agencies must offer the option to speak to a live representative as the initial choice before directing callers through other menu options or numeric prompts. The requirement applies to all state agencies including departments, bureaus, boards, commissions, authorities, and other state instrumentalities. The legislation takes effect 180 days after becoming law.
AI-generated plain-language summary of the bill text — neutral, and may be imperfect. See the full text below for the exact wording.
Official abstract
Requires state agencies to offer an option for a member of the public to speak to a live agency representative when contacting such agency.
Sponsor (1)
- Peter Oberacker Republican · primary
Action history (8)
- Jan 8, 2025 REFERRED TO FINANCE · upper
- May 28, 2025 1ST REPORT CAL.1342 · upper
- May 29, 2025 2ND REPORT CAL. · upper
- Jun 4, 2025 ADVANCED TO THIRD READING · upper
- Jun 13, 2025 COMMITTED TO RULES · upper
- Jan 7, 2026 REFERRED TO FINANCE · upper
- Mar 10, 2026 NOTICE OF COMMITTEE CONSIDERATION - REQUESTED · upper
- May 12, 2026 REPORTED AND COMMITTED TO RULES · upper
Text versions (2)
Full text
Full text imported from assembly.state.ny.us
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Bill No.: Summary Actions Committee Votes Floor Votes Memo Text LFIN Chamber Video/Transcript S01121 Summary: BILL NO S01121   SAME AS SAME AS A08762
  SPONSOR OBERACKER   COSPNSR   MLTSPNSR   Add §164-e, Exec L   Requires state agencies to offer an option for a member of the public to speak to a live agency representative when contacting such agency.
Go to top S01121 Text:
STATE OF NEW YORK ________________________________________________________________________
1121
2025-2026 Regular Sessions
IN SENATE
January 8, 2025 ___________
Introduced by Sen. OBERACKER -- read twice and ordered printed, and when printed to be committed to the Committee on Finance
AN ACT to amend the executive law, in relation to requiring state agen- cies to offer the public an option to speak with a live agency repre- sentative
The People of the State of New York, represented in Senate and Assem- bly, do enact as follows:
1 Section 1. The executive law is amended by adding a new section 164-e 2 to read as follows: 3 § 164-e. Live agency representatives. Every department, bureau, board, 4 commission, authority, or any other agency or instrumentality of the 5 state shall provide an initial option for a member of the public to 6 speak to a live representative, in real time, when contacted by any such 7 member of the public using a telephone number designated by the depart- 8 ment, bureau, board, commission, authority, or any other agency or 9 instrumentality of the state for contact or receiving inquiries from the 10 public. Any automated answering system used by a department, bureau, 11 board, commission, authority, or any other agency or instrumentality of 12 the state shall begin with an option to speak to a live representative 13 prior to directing the call through any other numeric prompts. 14 § 2. This act shall take effect on the one hundred eightieth day after 15 it shall have become a law.
EXPLANATION--Matter in italics (underscored) is new; matter in brackets [ ] is old law to be omitted. LBD03530-01-5
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