S 9166 NY

Relates to enhanced customer service standards and compliance framework for utility customer assistance operations

NY · session 2025-2026 · Senate · bill

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Introduced Feb 10, 2026

Latest action (Feb 10, 2026) REFERRED TO ENERGY AND TELECOMMUNICATIONS

Summary

Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection.

Sponsor (1)

Christopher Ryan Democratic · primary

4 coauthors / cosponsors

Jeremy Cooney Democratic · cosponsor
Monica Martinez Democratic · cosponsor
Jessica Ramos Democratic · cosponsor
Lea Webb Democratic · cosponsor

Action history (1)

Feb 10, 2026 REFERRED TO ENERGY AND TELECOMMUNICATIONS · upper

Text versions (2)

The published texts of this bill as it moves through the legislature. Each links to the official document on the state legislature site. Data from OpenStates.

S9166 · HTML
S9166 · PDF

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