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To amend title 38, United States Code, to require the Secretary of Veterans Affairs to improve telephone communication by the Department of Veterans Affairs, and for other purposes.
Summary
The bill requires the Department of Veterans Affairs to improve telephone communication with veterans by January 1, 2026. It mandates that calls made by VA employees or contractors to veterans regarding VA services must be made from a single, well-known telephone number and use caller identification branding that clearly indicates the call is from or on behalf of the VA. The bill also requires the Veterans Health Administration to establish at least one call center in each of six time zones—Eastern, Central, Mountain, Pacific, Alaska, and Hawaii—to handle concerns about healthcare appointments and referrals.
AI-generated plain-language summary of the bill text — neutral, and may be imperfect. See the full text below for the exact wording.
Sponsor (1)
- Sen. Sullivan, Dan [R-AK] (R-AK)
1 cosponsor
- Sen. Hirono, Mazie K. [D-HI] (D-HI)
Money behind the sponsor
Top reported contributors to Dan Sullivan’s campaign committee (2024 cycle) — who funds the bill’s sponsor, not a claim about this bill. Data from FEC.
Organizations whose employees gave the most — itemized individual contributions grouped by the donor’s reported employer (FEC Schedule A). Full finance for Dan Sullivan → · Outside spending →
Actions (4)
- Jul 30, 2025 Committee on Veterans' Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably. · senate
- Mar 11, 2025 Committee on Veterans' Affairs. Hearings held. Hearings printed: S.Hrg. 119-35. · senate
- Mar 4, 2025 Read twice and referred to the Committee on Veterans' Affairs. · senate
- Mar 4, 2025 Introduced in Senate
Similar bills (6)
Bills with similar text or summary — includes reintroductions across Congresses. Ranked by semantic similarity of the bill text (computed locally); a neutral discovery aid, not a claim the bills are duplicates.
Full text
IN THE SENATE OF THE UNITED STATES
March 4, 2025
Mr. Sullivan (for himself and Ms. Hirono) introduced the following bill; which was read twice and referred to the Committee on Veterans’ Affairs
A BILL
To amend title 38, United States Code, to require the Secretary of Veterans Affairs to improve telephone communication by the Department of Veterans Affairs, and for other purposes.
Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled,
SECTION 1. SHORT TITLE.
This Act may be cited as the “Representing VA with Accuracy Act” or the “REP VA Act”.
SEC. 2. IMPROVEMENT OF TELEPHONE COMMUNICATION BY DEPARTMENT OF VETERANS AFFAIRS.
(a) In General.—Chapter 63 of title 38, United States Code, is amended by adding at the end the following new section: “Sec. 6321. Telephone communication
“(a) Calls Associated With Department.—Not later than January 1, 2026, the Secretary shall ensure that any call made to a veteran by an employee or contractor of the Department regarding services or benefits furnished by the Department—
“(1) is made from a single, well-known telephone number; and
“(2) uses caller identification branding that indicates to the veteran that the call is from or on behalf of the Department.
“(b) Call Centers for Health Care Appointments and Referrals.—
“(1) In general.—Not later than January 1, 2026, the Secretary shall ensure that the Veterans Health Administration has at least one call center in each of the time zones specified in paragraph (2) to address concerns regarding appointments and referrals for health care under the laws administered by the Secretary.
“(2) Time zones specified.—The time zones specified in this paragraph are the following:
“(A) Eastern time.
“(B) Central time.
“(C) Mountain time.
“(D) Pacific time.
“(E) Alaska time.
“(F) Hawaii time.
“(3) Clarification.—The Secretary is not required to ensure that the Veterans Health Administration has a call center in any location generally within a time zone specified in paragraph (2) that does not follow daylight time.”.
(b) Clerical Amendment.—The table of sections at the beginning of chapter 63 of such title is amended by adding at the end the following new item:
“6321. Telephone communication.”. <all>
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