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Social Security Customer Service Act
To require the Commissioner of Social Security to ensure that the Social Security Administration has a certain number of staff.
Summary
This bill requires the Social Security Administration to restore its workforce to at least the staffing level it had on January 19, 2025, within 6 months of enactment. Of the new hires needed to reach this staffing level, 75 percent must be in direct service roles such as field office staff, telephone customer service representatives, payment processors, and disability benefits adjudicators. The remaining 25 percent of hires can be in managerial or administrative support positions.
AI-generated plain-language summary of the bill text — neutral, and may be imperfect. See the full text below for the exact wording.
Sponsor (1)
2 cosponsors
Actions (2)
- Apr 2, 2026 Referred to the House Committee on Ways and Means. · house
- Apr 2, 2026 Introduced in House
Similar bills (6)
Bills with similar text or summary — includes reintroductions across Congresses. Ranked by semantic similarity of the bill text (computed locally); a neutral discovery aid, not a claim the bills are duplicates.
Text versions (1)
Bills are re-published as they move (Introduced → Reported → Engrossed → Enrolled …). Each stage below is a separate text; pick two to see what changed. Data from Congress.gov.
Full text
IN THE HOUSE OF REPRESENTATIVES
April 2, 2026
Ms. Stevens introduced the following bill; which was referred to the Committee on Ways and Means
A BILL
To require the Commissioner of Social Security to ensure that the Social Security Administration has a certain number of staff.
Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled,
SECTION 1. SHORT TITLE.
This Act may be cited as the “Social Security Customer Service Act”.
SEC. 2. SSA STAFFING REQUIREMENT.
(a) Staffing Requirement.—Not later than 6 months after the date of enactment of this Act, the Commissioner of Social Security shall take such actions as are necessary to ensure that the number of full- time employees employed by the Social Security Administration is greater than or equal to the number of full-time employees employed by the Administration on January 19, 2025.
(b) Prioritization of Hiring at the Social Security Administration.—The Commissioner of Social Security shall ensure that 75 percent of the individuals hired to reach the number of full-time employees outlined in section (a) are employees—
(1) in a position at a social security field office;
(2) in a center responding to telephone inquiries from social security beneficiaries;
(3) in a position at a program service center;
(4) in a position processing or facilitating payments to beneficiaries;
(5) in a position at a regional field office; or
(6) in a position resolving or adjudicating disability benefits claims or disputes.
(c) Nature of Remaining Hiring at the Social Security Administration.—The Commissioner of Social Security shall ensure that 25 percent of the hires made to reach the number of full-time employees outlined in section (a) are employees providing managerial or administrative support to the full-time employees outlined in section
(b). <all>
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